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FAQs

You Charged Me Twice For The Same Booking

Some banks are displaying the pre-authorization as a separate entry in your bank statement. You can easily identify them as they are usually returned to you right away or displayed as pending. Pre-authorization holds are cancelled at the end of the booking and returned to you within a period set by your credit card provider. Go to the pre-authorization questions for more information. In case both entries are actually charged in your bank account, please call us so we can help you.