Make sure the amount displayed on your banking statement is actually charged. If the amount is still pending, it can mean that it is the pre-authorisation. Pre-authorisations can be slightly higher than the fare estimation to validate your bank information and funds. Go to the pre-authorisation questions for more information.

When the amount is charged on your bank account, multiple factors could have increased the price: longer route, waiting cost, tips, etc. If you still have questions, please call us so we can give you more details.